Wabel Pack store guarantees that all products are new, unused, and undamaged. However, if there is any damage to the product, please inform us within 7 days of receiving the product. The Wabel Pack team will replace the product at no cost. Returns and exchanges are accepted within 14 days from the date of purchase with consideration of the following conditions:
- The product must be in its original condition, the same as at the time of purchase, with all accessories and in its original packaging.
- In case of purchasing a bundle or offer package, the customer must return all products included in the package, and partial returns are not allowed, provided all products are in their original condition.
- If you receive a product with a clear defect or damage or a wrong product (color-size-other product), you must inform us within a maximum of 7 days from the delivery date.
- All products (except excluded products) are eligible for exchange, provided the returned products are unused and in their original condition within 14 days from the delivery date.
- Products that have been opened cannot be returned or exchanged unless a manufacturing defect is proven, noting that non-returnable products are those that violate or fall outside the warranty conditions such as (misuse - parts - breakage - opened product in abnormal condition - not following operating instructions - water exposure if not waterproof - external maintenance - complete or partial device malfunction due to incompatible accessories).
- The request for exchange or return depends on the condition of the product upon receipt after inspection by the relevant department and processing the request according to the product's condition.
- Coffee and tea thermoses are only tested with hot water; if usage traces are found, the request will be rejected.
- For your safety, products related to hygiene and health, such as personal care and hair care products, cannot be returned or exchanged unless there is a defect or discrepancy in the product.
- Shipping fees for exchange and return via the store:
- When requesting a return, the delivery fee is non-refundable, and the customer bears the return shipping fee of 25 SAR, also applicable if shipping was free. However, if the product has a manufacturing defect, Wabel Pack bears all costs.
- When requesting an exchange, the customer bears the fee of 25 SAR, paid upon receipt of the exchanged product from the shipping company or delivery agent.
- For exchanges and returns outside Saudi Arabia, the customer bears all shipping costs.
- Cash on delivery service fees are non-refundable.
- If the return is sent via a shipping waybill, the product must be well protected and packed to avoid damage during shipping, and the waybill must be printed and attached to the shipment.
- The refunded or returned amount will be processed after receipt by the shipping company via:
- The card used for payment within 7-14 working days at the bank, or you can immediately recover it through the link below by entering your mobile number and order number.
- For installment orders (Tabea - Tamara), the amount will be refunded to the installment account, and the installment provider will settle your order within 72 hours of the return date.
Notes:
- The validity period of the waybill is 7 days from the date of sending, and it will be closed if not delivered to the shipping company within this period.
- The shipment delivery process may take 5-14 days from the date of handing over to the shipping company.
- Our policy is subject to change without notice. Wabel Pack reserves the right to modify policies without prior notice to the customer at any time.
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